Product Manager
A documented area of contribution to the project.
05
Electric Mobility · Workshop · After-Sales Service
SmootCare — Electric Motorcycle Workshop Management
Digitizing the End-to-End EV Workshop Service Journey
Case Study 05Electric Mobility
01 / Project overview
The product in context.
SmootCare connects the customer-facing service journey with the workshop's operational workflow, from QR check-in and booking through queueing, repair decisions, billing and completion.
02 / The challenge
Making the operating model explicit.
Workshop service combines customer choices, vehicle records, queue management, mechanic activity, additional repair approval and billing. The product needed one journey that works for both customers and operating teams.
04 / My role
Contributions across the product lifecycle.
Business Analyst
A documented area of contribution to the project.
Quality Assurance
A documented area of contribution to the project.
04A / What I delivered
Turning responsibilities into tangible project value.
Requirements & process structure
Translated business context into explicit workflows, rules and functional structure represented in this case study.
Product scope & alignment
Connected priorities, stakeholders and delivery decisions around a coherent product lifecycle.
Validation & UAT perspective
Helped validate that workflows and functional behavior remained aligned with the intended business process.
05 / Business process
From business steps to a connected workflow.
ProcessCustomer journey
- 01QR Check-In
- 02Walk-In / Booking
- 03Express / Regular
- 04Select Outlet
- 05Vehicle Registration
- 06Digital Queue
- 07Service Tracking
- 08Billing
- 09Completed
ProcessWorkshop operations
- 01Queue
- 02Customer Pickup
- 03Verification
- 04Sales Order
- 05Mechanic
- 06Order Management
- 07Billing
06 / Solution
A structured solution to the business need.
A connected workshop platform that gives customers a structured check-in and tracking experience while organizing the operational path from queue to service order and billing.
07 / Key modules
Core functional components.
08 / Product visual
A conceptual view of the product.
Conceptual reconstruction — not original production UI. This sanitized portfolio visual communicates the system model without exposing confidential documents, data or interfaces.
NDA-safe conceptual reconstruction
System overviewCustomer and workshop journey
Customer experience and workshop execution as one service
- 01Check-in
- 02Queue
- 03Inspect
- 04Service
- 05Billing
- Digital queue
- Service orders
- Repair approval
- Service visibility
- Operational control
- Connected journey
09 / Business value
Qualitative business value.
For current and ongoing work, value is presented qualitatively. No unverified performance claims are used.
10 / Professional proof
What this project demonstrates.
Product ManagementBusiness AnalysisCustomer Journey DesignOperational TransformationQuality Validation
Key takeaway
Service products succeed when customer experience and operational execution are designed as one continuous system.