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Banking · Digital Banking · Customer Experience

FormQu — Digital Banking Order

Preparing Banking Transactions Before Customers Arrive at the Branch

Industry
Banking
Domain
Digital Banking · Customer Experience
Product type
Customer-facing digital banking service
Status
Portfolio reconstruction
Realistic anonymous customer preparing a digital transaction before a branch visit
Case Study 04Banking
Realistic Project SettingDigital-to-branch journey

01 / Project overview

The product in context.

FormQu lets customers prepare banking transaction details digitally before completing the service at a branch. The experience links pre-visit data entry with the teller-assisted branch process.

02 / The challenge

Making the operating model explicit.

Branch transactions require accurate information before teller processing can begin. The experience needed to make transaction selection and data entry clear for customers while keeping the final in-branch step intact.

05 / Business process

From business steps to a connected workflow.

ProcessConceptual customer journey
  1. 01Choose Transaction
  2. 02Enter Details
  3. 03Submit Digital Order
  4. 04Visit Branch
  5. 05Transaction Data Ready
  6. 06Teller Processing

06 / Solution

A structured solution to the business need.

A pre-branch digital order experience that captures transaction details in advance and prepares them for branch processing. All interface visuals in this portfolio are conceptual reconstructions.

07 / Key modules

Core functional components.

01Penarikan Tabungan — Savings Withdrawal
02Setoran Tunai — Cash Deposit
03Transfer SKN / Kliring — Clearing Transfer
04Transfer RTGS — Real-Time Gross Settlement
05Transfer SWIFT — International Transfer
06Pindah Buku — Book Transfer

08 / Product visual

A conceptual view of the product.

Conceptual reconstruction — not original production UI. This sanitized portfolio visual communicates the system model without exposing confidential documents, data or interfaces.

NDA-safe conceptual reconstruction
System overviewDigital-to-branch journey

A digital pre-visit journey connected to branch service

  1. 01Select service
  2. 02Enter details
  3. 03Submit
  4. 04Visit branch
  5. 05Process
Core capabilities
  • Service selection
  • Structured capture
  • Branch handoff
Business impact
  • Better preparation
  • Clearer journey
  • Consistent information
Design principleSystem · Process · People · Control
Digital-to-branch journeyIllustrative — no client data

09 / Business value

Qualitative business value.

For current and ongoing work, value is presented qualitatively. No unverified performance claims are used.

01Better transaction preparation
02Clearer customer journey
03Structured information capture
04Connected digital-to-branch handoff
05Consistent service selection

10 / Professional proof

What this project demonstrates.

Customer Journey DesignDigital BankingBusiness Process ThinkingService Design
Key takeaway
A strong digital banking journey can improve preparation while respecting the operational controls of the physical branch.